Knowledge Based Business Solutions
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"It is the focus on delivering business outcomes that makes Corecon a unique consulting practice in the customer focused solutions area"
Peter Brannighan, Chief Executive Officer
Mobile: 0418 442 661Peter Brannighan is responsible for all strategic and operational issues involved in the provision of world class customer focused solutions as a core competency. He brings to the position a strong track record in the development and implementation of business strategies with particular emphasis on the customer experience. Peter formed Corecon after identifying the need to increase awareness of the issues involved with developing a customer focused business model and the growth of CRM as a strategic driver in today's business.
Peter has held senior positions in Australia and the UK including Fosters Brewing Group/Carlton and United Breweries where the core focus was on implementing a new call centre and customer relationship management strategy based around e-commerce initiatives. Peter initially joined the Fosters Brewing Group Ð Telemasters Pty Ltd (an outsource call centre service provider) as General Manager, prior to joining CUB.
Peter has held several senior positions in a number of national and international companies including CEO of Betworks, an online sports betting exchange. CEO of BRB Group Pty Ltd a provider of outsourced call centre services. Managing Director of Locomotion Australia Pty Ltd and General Manager of Hi-Phon Distributors Pty Ltd, among others. In addition, Peter spent time as an insolvency specialist for Ferrier Hodgson working in corporate restructuring and workouts.
Peter's activities also include involvement in the Australian Teleservices Association, the professional association of the Call Centre industry, where he was the National Chairman and a Director from 1999 to 2002.
Simon Ondaatje, Associate
Mobile: 0418 881 929Simon Ondaatje is a leading marketer with extensive experience in all elements of the marketing mix and specialist skills in customer focused marketing techniques.
Simon has held pivotal roles with a number of high profile organisations and has delivered significant results throughout his career, commencing with Qantas in 1986.
Simon has also worked for the Victoria Racing Club, Crown Casino, Rex Hunt International Management and Moonee Valley Racing Club.
Simon has initiated numerous new and exciting concepts at each work place throughout his career. He conceptualised and initiated the Young Members growth strategy at the VRC, a strategy that has been copied by most racing clubs in Australia.
As the first Marketing Manager appointed at Crown Casino in early 1994, he was responsible for the launch and the initial brand strategy at Crown, which helped to position the venue as a multi purpose entertainment venue. Simon was also responsible for the highly publicised Crown Ambassadors program, which has been duplicated by numerous organisations.
Simon has worked on numerous business plans and played a key role in developing the Moonee Valley Racing Club's business plan.
Simon has entrepreneurial flair and has wide experience in sponsorship and Public Relations.
Ken Gittoes, Associate
Mobile: 0417 308 997Ken is one of AustraliaÕs most qualified system integration/implementation specialists completing a number of high profile projects over the past decade.
Ken commenced his career at John Cawsey & Co as a Management Accountant and progressed through the company to Financial Accountant and Company Secretary.
In 1986 Ken was invited to join CUB as General Manager of Group Treasury before being appointed as head of administration for National Brewing Operations.
Ken was seconded to project manage and implement enterprise solutions (Oracle CPG) over a three year period. This vital project fundamentally changed the way that CUB does business.
Following the success of Enterprise Solutions Ken was appointed as General Manager National Sales Support and played an integral role in the CUB Call Centre design and implementation at Southbank.
Ken has recently been working with Racing Victoria to assist in implementing and integrating its E.Piphany software.
Alan Mckay, Associate
Mobile: 0409 798 640Alan McKay is one of the leading experts in Australia's communications industry.
Alan's experience spans three decades with Telstra, and his extensive knowledge of Customer Contact CentreÕs is very impressive.
As a Telstra senior executive Alan was involved in the establishment of Telstra's Customer Contact Centre consultancy business and the evolvement of this business through to a fully professional consultancy service. Alan was responsible for developing the operational strategy as well as designing the operation and implementing the process.
Through a decade of consultancy experience, Alan has worked on contact center projects with many Australian organizations, large and small, and has spent time conducting research in the United States and United Kingdom expanding his knowledge and experiences within the industry.
Alan's career at Telstra, however, did not just revolve around Customer Contact Centres. His roles were wide and varied and he was involved with numerous elements of the business such as Product Development, Product Management, Project Management and most recently Alan was responsible for overseeing TelstraÕs National Business Consultancy.
In 2001 Alan commenced his own consulting business leveraging his enormous experience in Customer Contact Centres and Communications.
Alan holds a Bachelor of Business in Business Administration from the Royal Melbourne Institute of Technology with distinction in Marketing and Business Information Systems.
John Pellarini, Associate
Mobile:John Pellarini has had 20 years experience as a senior consultant and specialist in IT&T consulting, architectures and systems development for the Technology division of the National Australia Bank.
John demonstrated the following skills over his extensive career:
- Internal business consulting
- Aligning business and IT strategies
- Business Process re-engineering
- Business Case development
- Development of efficient and effective IT strategy and architecture
- Vendor selection and management
- Project Management of large IT projects
- Development of IT solutions for complex business challenges
- Systems Integration
- Effective communication at all corporate levels
- Develop effective working relationships at levels in business and IT
ACHIEVEMENTS
- Created a centre of excellence providing business consulting on telecommunications technology and systems integration on all contact centre technologies.
- Wrote the business and technical requirements for the CTI platform.
- Influenced key business and technology stakeholders in selecting appropriate contact centre technology solutions. Managed the tender process to evaluate a suitable Computer Telephony Integration (CTI) platform for call centres. The selected CTI and IVR platforms are now the standard in the National Australia Bank Group and are implemented in the UK and New Zealand subsidiaries.
- Wrote the business and technical requirements for a replacement ACD system and successfully managed the RFP process and selection process.
- Wrote and successfully managed the RFP processes for International Direct Dialling (IDD) services, Mondex Merchant Value Management System and for an enterprise E-Learning solution.
- Defined, scoped and costed to within 10% of actual cost a major upgrade to the NationalÕs Contact CentreÕs CTI infrastructure and the implementation of Predictive Dialler technology.
- Examined and recommended changes to the Workers Compensation Management System evaluation process. The recommendations resulted in a viable solution being chosen to support the self-insured model and was successfully implemented Australia-wide.
