"It is the focus on delivering business outcomes that makes Corecon
a unique consulting practice in the customer focused solutions area"
Peter Brannighan, Chief Executive Officer
Mobile: 0418 442 661
peter@corecon.com.au
Peter
Brannighan is responsible for all strategic and operational issues involved
in the provision of world class customer focused solutions as a core
competency. He brings to the position a strong track record in the development
and implementation of business strategies with particular emphasis on
the customer experience. Peter formed Corecon after identifying the
need to increase awareness of the issues involved with developing a
customer focused business model and the growth of CRM as a strategic
driver in today's business.
Peter
has held senior positions in Australia and the UK including Fosters
Brewing Group/Carlton and United Breweries where the core focus was
on implementing a new call centre and customer relationship management
strategy based around e-commerce initiatives. Peter initially joined
the Fosters Brewing Group Ð Telemasters Pty Ltd (an outsource call centre
service provider) as General Manager, prior to joining CUB.
Peter
has held several senior positions in a number of national and international
companies including CEO of Betworks, an online sports betting exchange.
CEO of BRB Group Pty Ltd a provider of outsourced call centre services.
Managing Director of Locomotion Australia Pty Ltd and General Manager
of Hi-Phon Distributors Pty Ltd, among others. In addition, Peter spent
time as an insolvency specialist for Ferrier Hodgson working in corporate
restructuring and workouts.
Peter's
activities also include involvement in the Australian Teleservices Association,
the professional association of the Call Centre industry, where he was
the National Chairman and a Director from 1999 to 2002.
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Simon
Ondaatje, Associate
Mobile: 0418 881 929
simono@corecon.com.au
Simon
Ondaatje is a leading marketer with extensive experience in all elements
of the marketing mix and specialist skills in customer focused marketing
techniques.
Simon
has held pivotal roles with a number of high profile organisations and
has delivered significant results throughout his career, commencing
with Qantas in 1986.
Simon
has also worked for the Victoria Racing Club, Crown Casino, Rex Hunt
International Management and Moonee Valley Racing Club.
Simon
has initiated numerous new and exciting concepts at each work place
throughout his career. He conceptualised and initiated the Young Members
growth strategy at the VRC, a strategy that has been copied by most
racing clubs in Australia.
As
the first Marketing Manager appointed at Crown Casino in early 1994,
he was responsible for the launch and the initial brand strategy at
Crown, which helped to position the venue as a multi purpose entertainment
venue. Simon was also responsible for the highly publicised Crown Ambassadors
program, which has been duplicated by numerous organisations.
Simon
has worked on numerous business plans and played a key role in developing
the Moonee Valley Racing Club's business plan.
Simon
has entrepreneurial flair and has wide experience in sponsorship and
Public Relations.
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Ken
Gittoes, Associate
Mobile: 0417 308 997
ken@corecon.com.au
Ken
is one of AustraliaÕs most qualified system integration/implementation
specialists completing a number of high profile projects over the past
decade.
Ken
commenced his career at John Cawsey & Co as a Management Accountant
and progressed through the company to Financial Accountant and Company
Secretary.
In
1986 Ken was invited to join CUB as General Manager of Group Treasury
before being appointed as head of administration for National Brewing
Operations.
Ken
was seconded to project manage and implement enterprise solutions (Oracle
CPG) over a three year period. This vital project fundamentally changed
the way that CUB does business.
Following
the success of Enterprise Solutions Ken was appointed as General Manager
National Sales Support and played an integral role in the CUB Call Centre
design and implementation at Southbank.
Ken
has recently been working with Racing Victoria to assist in implementing
and integrating its E.Piphany software.
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Alan Mckay, Associate
Mobile: 0409 798 640
alan@corecon.com.au
Alan McKay is one of the leading experts in Australia's communications
industry.
Alan's experience spans three decades with Telstra, and his
extensive knowledge of Customer Contact CentreÕs is very impressive.
As a Telstra senior executive Alan was involved in the establishment
of Telstra's Customer Contact Centre consultancy business and the evolvement
of this business through to a fully professional consultancy service.
Alan was responsible for developing the operational strategy as well
as designing the operation and implementing the process.
Through a decade
of consultancy experience, Alan has worked on contact center projects
with many Australian organizations, large and small, and has spent time
conducting research in the United States and United Kingdom expanding
his knowledge and experiences within the industry.
Alan's career at
Telstra, however, did not just revolve around Customer Contact Centres.
His roles were wide and varied and he was involved with numerous elements
of the business such as Product Development, Product Management, Project
Management and most recently Alan was responsible for overseeing TelstraÕs
National Business Consultancy.
In 2001 Alan commenced his own consulting
business leveraging his enormous experience in Customer Contact Centres
and Communications.
Alan holds a Bachelor of Business in Business Administration
from the Royal Melbourne Institute of Technology with distinction in
Marketing and Business Information Systems.
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John Pellarini, Associate
Mobile:
john@corecon.com.au
John Pellarini has had 20 years experience as a senior consultant
and specialist in IT&T consulting, architectures and systems development
for the Technology division of the National Australia Bank.
John demonstrated the following skills over his extensive career:
- Internal business consulting
- Aligning business and IT strategies
- Business Process re-engineering
- Business Case development
- Development of efficient and effective IT strategy and architecture
- Vendor selection and management
- Project Management of large IT projects
- Development of IT solutions for complex business challenges
- Systems Integration
- Effective communication at all corporate levels
- Develop effective working relationships at levels in business
and IT
ACHIEVEMENTS
- Created a centre of excellence providing business consulting on
telecommunications technology and systems integration on all contact
centre technologies.
- Wrote the business and technical requirements for the CTI platform.
- Influenced key business and technology stakeholders in selecting
appropriate contact centre technology solutions. Managed the tender
process to evaluate a suitable Computer Telephony Integration (CTI)
platform for call centres. The selected CTI and IVR platforms are
now the standard in the National Australia Bank Group and are implemented
in the UK and New Zealand subsidiaries.
- Wrote the business and technical requirements for a replacement
ACD system and successfully managed the RFP process and selection
process.
- Wrote and successfully managed the RFP processes for International
Direct Dialling (IDD) services, Mondex Merchant Value Management System
and for an enterprise E-Learning solution.
- Defined, scoped and costed to within 10% of actual cost a major
upgrade to the NationalÕs Contact CentreÕs CTI infrastructure and
the implementation of Predictive Dialler technology.
- Examined and recommended changes to the Workers Compensation Management
System evaluation process. The recommendations resulted in a viable
solution being chosen to support the self-insured model and was successfully
implemented Australia-wide.
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